Venue: Le Meridian Hotel, Chennai
PROGRAMME Theme: Is the Consumer really a King today?
Day I – Friday, 16th March 2012
8.30 am to 9.30 am Registration
9.30 am to 11.00 am Inaugural Session:
- Welcome Address by R.Desikan
- AV presentation on CAI
- Address by Dato Indrani Thuraisingam, Consumers International, UK
- Keynote Address – Mrs Nirmala, Secretar, Ministry of Con. Affairs TN
Special Address by Mr. S. Sridhar, former CMD, Central Bank of India
- Vote of Thanks by G.Rajan
11.30 am to 1.00 pm Plenary Session I
Topic: Law and Consumer – Impact of various consumer laws on the consumers in the country
Chairman: Dato Dr. Sothi Rachagan, Vice President, Academic Affairs
Nilai University College, Kuala Lumpur
Speakers: N L Rajah, CAG, Chennai
Shirish Deshpande, MGP, Mumbai
S Martin, Consumer Activist, Trichy
(Presentation followed by Q&A)
2.00 pm to 3.30 pm Plenary Session II
Topic: Are the corporates delivering what they promise to the consumers (FMCG products)
Chairman : Chris Evans, Consultant, Consumer Product safety, UK
Speakers: Sudhansu Vats, HUL
S Visvanathan, CavinKare
Third speaker to be identified
(Presentation followed by Q&A)
4.00 pm to 5.30 pm Panel Discussion
Topic: Advertising in a Competitive Economy – A friend or foe? Moderator: Mr. S.K. Swamy, RK Swamy BBDO
Panelists: I Venkat, (ASCI)
Mr. A. M. Swaminathan,I.A.S. Retd.
Third panelist to be identified
Day II – Saturday, 17th March 2012
9.30 am – 11.00 am Plenary Session III
Topic: Are the corporates delivering what they promise to the customers (Consumer Durables)
Chairman: Dr. Pieter Sieber, Consultant, Consumer Product Safety Testing, Germany
Speakers: K B Srinivasan, TII
S.Bandi – Panasonic-TBC
Vivdek Balasubramaniam – TBC
(Presentation followed by Q&A)
11.30 am to 1.00 pm Plenary Session IV
Topic: Are the corporates delivering what they promise to the customers (Services Sector – Bank / Insurance / Telecom/ Airlines)
Chairman: Prof. Dr. V. Kesava Rao, Professor of Law, Vizag
Speakers: Mr. Chakravarti, Shriram City Union Finance
Mr. G Srinivasan, CMD, United India Insurance Co.
Mr. P. R. Sethuraman, Aircel Ltd.
(Presentation followed by Q&A)
2.15 pm to 3.00 pm Awards Function
- Brief introduction about the Distinguished Service Awards –
S Ramakrishnan, IAS
- Reading of Citations by S.Ramani (follwd. by Distribution of Awards
Report on School Elocution Contests – Kalyani Rajaraman
- Distribution of Laptops and Mobiles to student winners
- Other service awards- Nirmala Desikan
3.30 pm to 5.00 pm Special address on ` Way Ahead for Consumer Protection in India `
by Mr. Umashankar Venkatesh
Summing Up by Mr. K Sridhar, retired Managing Director, LIC of india., retired insurance Ombudsman Chennai.
Valedictory Address by Hon. Minister of State K V Thomas, Ministry of Consumer Affairs
5.00 pm to 5.05 pm Vote of Thanks b y R.V.Rajan
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