Edelweiss Life reports its highest-ever
claim settlement ratio of 99.29% in FY25
National, November 18, 2025: Edelweiss Life
Insurance reported its highest-ever Claim Settlement Ratio of 99.29% in
FY25. The claim settlement ratio measures the percentage of death claims
paid out versus total claims received, serving as a key indicator of an
insurer's reliability and commitment to policyholders.
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| Sumit Rai, MD & CEO, Edelweiss Life Insurance |
Sumit Rai, MD & CEO, Edelweiss Life
Insurance said, "Our moment of truth is when families need us most. Over the
years, we have continuously refined our processes, simplified claim procedures,
and equipped our teams to provide compassionate guidance during what can be an
overwhelming time. This commitment to incremental improvement has enabled us to
maintain claim settlement ratios above 99% for three consecutive years. These
numbers represent more than operational efficiency - they reflect our promise
to ensure families never feel alone when they need us most."
Over the last 5 years, the company has
focused on strengthening its claims performance by focusing on:
- Advanced Technology Integration: Leveraging multiple data models and technologies to ensure genuine claims are processed swiftly while implementing judicious controls to ensure a smooth settlement process
- Streamlined
Back-End Processes: Continuous improvements in underwriting and
advisory systems that have significantly reduced overall turnaround time
for claims without inconveniencing claimants.
- Empathetic Customer Service: Providing clear guidance to help claimants submit complete documentation efficiently, reflecting sensitivity and understanding during difficult periods
- Transparent
Communication and Settlement: Keeping families informed at every step
of the claims process so that claims are settled as quickly as possible
About Edelweiss Life Insurance
Edelweiss Life Insurance (formerly Edelweiss Tokio Life Insurance) established nationwide operations in July 2011 with an immovable focus on protecting people’s dreams and aspirations. The company has been focused on bringing innovation, simplicity, and a new-age approach to life insurance, aligned with the expectations of the customer today.
It has been offering need-based and innovative life insurance solutions
to help customers live their #zindagiunlimited. With a customer-centric
approach, the company has been operating as a multi-channel distribution
business to effectively serve its customers across the country.
Awards:
The company has earned recognition from
several reputed industry forums over the years. Here are some noteworthy
awards:
- Organ donation initiative recognised as Best
CSR initiative – Life Category at FICCI Insurance Industry Awards 2023.
- ‘Bolt’ recognised under ‘Public & Private
Collaboration’ category at NASSCOM Foundation TechForGood Awards 2024.
- Recognized as Great Place to Work for 4
consecutive years.
- Golden Peacock Award 2023 for Risk Management.
- Most Trusted BFSI Brands in 2023-2024 by the
Marksmen Network.
- GUINNESS WORLD RECORDS title for collecting
the highest number of pledges for organ donation in a single day.
