RERA Disposes of 48,555 Complaints in 3 Years, 57% Resolved in Last One Year


RERA Disposes of 48,555 Complaints in 3 Years, 57% Resolved in Last One Year
  • Project registrations see 24% annual jump – from 43,208 projects as on July-end 2019 to nearly 53,364 projects presently
  • Agent registrations touch 41,143 in July 2020 - 20% increase in a year
  • In over 3 years, UP sees max. disposal of real estate complaints at 18,509 cases; Haryana with 9,919 & Maharashtra with 7,883
  • UP saw just 5% yearly rise in project registrations as against Tamil Nadu which saw a 54% jump, Karnataka 25% & Maharashtra 18%
After three years since its implementation, RERA is becoming the force it was envisioned to be - especially in disposing of consumer complaints across different states and UTs. As many as 48,556 cases were disposed of by the respective state authorities as of July 2020, according to data by the Ministry of Housing and Urban Affairs. Out of this, nearly 57% cases or approx. 27,581 complaints were resolved in the last one year alone.
 
Uttar Pradesh takes the lead with as many as 18,509 cases disposed of by the UP RERA authorities so far, against a mere 5,989 cases a year ago. Haryana is at a distant second with nearly 9,919 cases disposed of currently as against 3,123 cases in the corresponding period of 2019. Maharashtra's MahaRERA has so far disposed of nearly 7,883 cases.


Anuj Puri, Chairman - ANAROCK Property Consultants says, “One of RERA's primary functions is addressing real estate consumers' grievances. In a bit over three years since RERA implementation, the authorities of various state and UTs have resolved over 48,556 consumer complaints. Project and agent registrations have also increased perceptibly in a year - with nearly 24% and 20% respectively.”

Project & Agent Registrations

The 24% growth in project registrations under RERA in a year pertains to around 43,208 projects by the end of July 2019 to nearly 53,364 projects as of date. 

The States with maximum project registrations currently include Maharashtra, Gujarat, Karnataka, Madhya Pradesh, Uttar Pradesh, Telangana and Tamil Nadu. Cumulatively, these seven states account for a significant 85% share with nearly 45,278 registered projects. Maharashtra tops the list with nearly 25,604 project registrations.

Interestingly, UP has seen the least annual growth of 5% in project registrations. In July 2019, around 2,676 projects were registered in the state - currently, the number stands at approx. 2,818 projects. Evidently, developers in the state were more focused on project completions than on new launches.

Among these top 7 states, Telangana saw the highest yearly growth of 79% in project registrations – from 1,064 projects in July 2019 to over 1,902 projects now. Tamil Nadu recorded a 54% yearly jump - as on July 2019, the state has 1,064 projects registered which have increased to 1,635 projects this year.

In terms of agent registrations, there has been a 20% increase in a year – from 34,182 registered agents towards July-end 2019 to nearly 41,143 agents as of July 2020.

High-scoring States

Maharashtra is the frontrunner with the maximum number of project and agent registrations, setting a high benchmark for other states to emulate.

MahaRERA continues to be the 'poster-child' of RERA implementation:

  • As on 4th July 2020, Maharashtra saw the registration of 25,604 projects and 23,999 agents.
  • Gujarat saw 7,210 projects and 1,178 agents registered.
  • In Karnataka, 3,446 projects and 1,916 agents have been registered as of July 2020
  • In Uttar Pradesh, 2,818 projects and 3,808 agents have been registered.
  • Madhya Pradesh saw total registrations of 2,663 projects and 677 agents.
  • Other states catching up in project registrations include Chhattisgarh, Rajasthan, Tamil Nadu and Telangana which saw 1,142, 1,243, 1,635 and 1,902 projects registered respectively.

Registered Projects in July-end 2019
Registered Projects in July 2020
Registered Agents in July-end 2019
Registered Agents in July 2020
Total Cases Disposed in July-end 2019
Total Cases Disposed in July 2020
Andaman & Nicobar Island
1
1
19
21
0
0
Andhra Pradesh
454
960
59
101
87
133
Arunachal Pradesh
 -
 -
Assam
91
146
13
13
0
10
Bihar
666
894
149
281
83
192
Chandigarh
3
3
14
14
0
0
Chhattisgarh
1031
1142
387
485
420
745
Dadra & Nagar Haveli & Daman & Diu
105
113
2
2
0
0
Delhi
16
22
122
224
42
77
Goa
416
577
159
208
14
35
Gujarat
5819
7210
986
1178
1074
1912
Haryana
627
740
1553
1886
3123
9919
Himachal Pradesh
32
56
26
48
3
80
Jharkhand
103
415
4
4
11
61
Karnataka
2753
3446
1559
1916
1369
2221
Kerala

131

39

8
Madhya Pradesh
2214
2663
581
677
1959
3279
Maharashtra
21742
25604
20841
23999
5028
7883
Manipur
-
-
-
-
-
-
Meghalaya
-
-
-
-
-
-
Mizoram
-
-
-
-
-
-
Nagaland
-
-
-
-
-
-
Odisha
285
374
49
63
683
873
Punjab
733
891
1685
2050
426
800
Rajasthan
1051
1243
990
1489
104
305
Sikkim
-
-
-
-
-
-
Tamil Nadu
1064
1635
835
1241
295
1120
Telangana
1063
1902
800
1095
0
0
Tripura

16

2

0
Uttar Pradesh
2676
2818
3087
3808
5989
18509
Uttarakhand
247
279
260
296
265
393
Lakshadweep
-
-
-
-
-
-
Puducherry
16
83
2
3
0
1
West Bengal
-
-
-
-
-
-
Total
43208
53364
34182
41143
20975
48556

COVID-19 Impact: State RERAs Extend Project Deadlines

Given the unprecedented circumstances wherein the pandemic-induced lockdown more or less completely halted overall construction activity, as many as 23 state RERAs announced a 6-months completion extension for projects whose delivery was scheduled on or after March 24. 

Further, state RERAs also have the discretion of proving additional leeway of three months, considering local conditions. Since construction activity will still take a while to resume normally because we are still in the midst of the crisis, delays in project deliveries are unavoidable.




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