Office of the Banking Ombudsman, RBI Chennai: Annual Report 2011-12
Profile of Bank customer Complaints..
| Sr No | Particulars | 2009-10 (July – June) | 2010-11 (July – June) | 2011-12 (July-June) |
| 1 | Complaints B/F from previous yr | 1,136 | 482 | 263 |
| 2 | Complaints received during the year | 12,727 | 7,668 | 6614 |
| 3 | Total no of cases handled (1+2) | 13,863 | 8,150 | 6877 |
| 4 | Complaints disposed of during the year | 13,383 | 7,887 | 6458 |
| 5 | Complaints pending as the close of the year (3-4) | 480 | 263 | 419 |
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